- Tuesday, 16 July 2013
Watch our video for tips to make the claim process smoother
When it comes to customer service, there’s nothing worse than feeling like you’re being dealt with unsympathetic and rude staff. However, as the new critical service index report ‘Are You Being Served?’ commissioned by Together Mutual Insurance reveals, we’ve come to expect below par customer service.
- Monday, 15 April 2013
Newly released figures show a landmark agreement between Government and the insurance industry has been a success in improving access to insurance for older customers.
The 'signposting' agreement, which came in to force on 6 April 2012, now means that if an insurer or broker is unable to offer cover to an older motorist or traveller due to the fact that their age is above any upper age limits they have, then they will automatically refer them to an alternative provider who can meet their needs or to a dedicated signposting service, such as The British Insurance Brokers' Association's (BIBA's) 'Find a Broker' service or website.
The new figures show that there has been a 200% increase in calls and web-hits to the 'Find a Broker' service during its first year, with more than 43,000 enquirers put in touch with a specialist broker for the type of policy they're looking for.
- Thursday, 21 February 2013
The number of older drivers on the roads is increasing with recent figures from the DVLA confirming that over 1million of them are aged 80 or over!
Current law sees your driving licence expire when you reach 70. You then have to re-apply for your licence at three yearly intervals. At each re-application you will be expected to confirm that you remain in good health and that you continue to have 20/20 vision. But this is not just about your continuing ability to drive. The insurance industry perceives you to be at a higher risk of an accident the older you get. In fact, recent figures show that drivers over the age of 80 are involved in seven times more fatal accidents than younger drivers.
- Monday, 17 September 2012
If you’ve got one of the main three personal insurance food groups – car, buildings and contents – then chances are you paid around £20 extra for something called legal expenses insurance (LEI).
Sold as add-ons on your AXA car insurance quote, many people are unaware of this insurance and the vast majority are also oblivious to the benefits and advantages LEI can provide.
- Tuesday, 21 August 2012
Many of our readers will have faced the problem of obtaining suitable travel insurance as they get older – it’s a fact of the travel insurance business that the older you are the less attractive you are as a customer. It is estimated that only 25% of travel insurance providers will cover people over the age of 75.
At Mature Times we have heard the cries of complaint from our readers – and we often get asked who can I use to insure me when I travel abroad. Well, hopefully, this question may be one that we start to hear a little less of if the recent initiative announced by the Government is successful.
- Monday, 20 August 2012
Gordon Morris, Managing Director of Age UK Enterprises, said:
“This September, as new registration plates appear on the roads, those purchasing a vehicle must ensure they have the correct insurance policy in place before they drive away. In fact, this should serve as a reminder to people of all ages to take this opportunity to ensure that they are fully insured and being best served by insurance providers.
“When buying insurance, it is essential to always shop around before committing to a provider. Securing the best overall deal and not just the cheapest means finding a product that meets an individual’s requirements and circumstances based on a number of factors including how they use their car.
- Thursday, 02 August 2012
One of the main problems with purchasing a new car is insurance. Many people are regularly put off of buying a new car they can afford simply because the insurance is too high. However, there are things to consider when buying car insurance.
With recent news and reports suggesting that many are drivers are under-insuring due to the high insurance rates, now is the perfect time to look into some of the solutions and factors of car insurance.
- Monday, 23 July 2012
An essential part of everybody's financial planning should be to include a comprehensive insurance portfolio. This ensures that, in the event of unexpected or unlucky occurrences, you and your loved ones are covered.
Many people think about taking out life assurance policies at an early age, perhaps initiated into action by a major life event such as getting married or the birth of a first child. But the kind of events that highlight the need for personal health insurance are usually less positive. And by the time they happen, it may be too late to take preventative action.
- Tuesday, 15 May 2012
Failing to declare an existing medical condition when booking your holiday insurance could leave you in financial ruin if you suffer from a health-related problem while abroad, warns a leading insurance provider.
On average, 8-15% of proposers declare an existing condition to their insurer but, according to OK To Travel, the actual number of people who have a medical condition at the time of booking could be a lot higher.